Nyumba · Rafiki AI← All AI Agents
Customer Conversation Agent
Rafiki AI
The bilingual face of Nyumba inside the customer app. Rafiki speaks Swahili and English, code-switches naturally, knows the customer's full Nyumba context, and can execute actions — open a loan request, send a statement, freeze a card, escalate to a human — without making them leave the chat.
Bilingual by design
Trained on the way Kenyans actually speak — Sheng, Swahili, English, blended.
Context-aware
Sees Hewa Score, Pokea balance, invoice status and recent transactions before answering.
Acts, doesn't just answer
Opens limit requests, sends statements, freezes cards. Always with the customer's explicit confirmation.
Human handoff in one tap
Detects frustration or complexity and pulls a live agent into the same thread.
R
Rafiki
● Online · responds in seconds
Habari James 👋 Mimi ni Rafiki. Naweza kukusaidia balance, loan, statement, au kukuunganisha na agent. Chagua mojawapo hapo chini au andika swali.